Experiencing the power of influence beyond words
How can we use nonverbal communication to influence positively?
Healthcare professionals are in constant interaction with people and are called upon to assume multiple roles: member of a specialty or interdisciplinary team, formal or informal coordinator, mentor, apprentice, manager, negotiator, presenter, specialist. He lives these roles in a sector marked by strong scientific, technological, cultural and financial changes, potentially generating tension in relationships with patients, families, teams, managers, as well as partners. In this context, knowing how to communicate and how to positively influence is essential.
We communicate even when we do not express words. 80 to 90% of communication is nonverbal. We develop voice, posture and breathing automatisms that constitute our personal standards in the way we express ourselves to the world. Are we aware of them? Of the impact they have on others? How can we make them vary according to the situation, and the interlocutor? In this course you will have the opportunity to become more aware of your nonverbal communication patterns and get to know and experiment approaches to make your interaction with others more effective.
Developed Skills
- Become aware of personal nonverbal communication patterns (auditory, visual, kinesthetic and breathing)
- Increase the range of possibilities for nonverbal use by understanding the impact on yourself and others
- Improve the effectiveness of communication by adapting the nonverbal strategy to the message, the speaker and the situation, particularly in times of tension or potential conflict
